Refund & Returns Policy


Last updated August 2022

Thank you for your purchase. We hope you are happy with it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


 All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Additional non-returnable items:

  • Gift Cards
  • Digital download products

To complete your return, we require proof of purchase (please enclose a copy of your purchase invoice when you return your item). Without proof your return may be rejected/declined.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or has missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after purchase date.


Once you return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Book On Hypnotherapy, 8 Winchester Street, Basingstoke, Hampshire, RG21 7DY, United Kingdom.

Shipping returns

To return your product, you should mail your product to: Book On Hypnotherapy, 8 Winchester Street, Basingstoke, Hampshire, RG21 7DY, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are unable to process an exchange or refund without it.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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